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Customer Service Representative for Financial Institution - Remote

Posted 2 weeks ago
Customer Service
Full Time
Greece

Overview

The Mellon Technologies, the parent company of the Mellon Group, holds a leading role in electronic transactions, telephone service, and business process outsourcing services, and is seeking a Customer Service Representative for a Bank based in Ioannina.

In Short

  • Providing telephone support to individual customers through incoming calls for a major banking organization.
  • Managing and recording requests regarding card and e-banking issues.
  • Full-time employment with a five-day, 8-hour shift schedule in rotating shifts 24/7.
  • Working 2 weekends per month (with corresponding days off).
  • 6 weeks of paid training remotely.

Requirements

  • Strong communication skills.
  • Experience in customer service preferred.
  • Ability to work in shifts.
  • Familiarity with banking products and services is a plus.

Benefits

  • Paid training.
  • Dynamic work environment.
  • Opportunities for career advancement.
  • Flexible working hours.

Translated from Greek

Mellon Group of Companies logo

Mellon Group of Companies

Mellon Group of Companies is a dynamic organization specializing in providing customer service solutions for major financial institutions. The company is focused on delivering exceptional support through various communication channels, including phone, email, and online chat, specifically for banking products. With a commitment to customer satisfaction, Mellon Group emphasizes a customer-centric approach and offers a modern, friendly work environment, along with competitive benefits such as private health insurance and the option for remote work.

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