Cancer Support Specialist - Remote

Overview

The Cancer Support Specialist (CSS) connects individuals with American Cancer Society programs, services, information, and resources to enhance the quality of life for cancer patients, their families, and caregivers.

In Short

• Full-time remote opportunity with the American Cancer Society.
• Connects individuals with cancer support programs and resources.
• Requires strong customer service and communication skills.
• Handles inquiries via phone, email, chat, and SMS.
• Meets performance goals and metrics.
• Collaborates within a supportive team environment.
• Manages a caseload of new and ongoing cases.
• Flexible scheduling, including evenings and weekends.
• Starting pay of $19.50 per hour.
• Generous benefits including paid time off and retirement plans.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year of contact center or customer service experience.
• Work from home experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Bilingual skills (Spanish/English) are desirable.
• Ability to meet performance metrics consistently.
• Familiarity with Microsoft Office products.
• Typing proficiency of 40 words per minute.
• Comfortable making independent decisions.

Benefits

• Generous paid time off policy.
• Medical and dental benefits.
• Retirement benefits.
• Wellness programs.
• Professional development programs.