Technical Support Consultant(Req # 1742) - Remote

Overview

As a Support Consultant at Altera Health, your work makes a difference to patients and the hospital staff treating them. You will be responsible for handling and diagnosing application issues, working directly with hospital IT staff, partnering with Altera developers and third-party vendors.

In Short

• Provide software application support to hospital IT staff via remote administration technologies.
• Interact with International customers to help troubleshoot and resolve highly complex software problems.
• Track and document inbound requests and ensure proper case documentation.
• Educate clients on application functionality.
• Explain software errors and convey feedback to product development staff.
• Participate in after-hours and on-call support on weekends.
• Work independently in a challenging environment.

Requirements

• Strong desire and determination to resolve complex issues.
• Solid analytical, research, and trouble-shooting skills.
• Excellent communication skills in English.
• Exposure to interaction with international clients.
• Understanding of patient safety issues.
• Organized and attention to detail.
• Self-driven and a fast-learner.
• 3-5 years of experience in functional or technical troubleshooting.
• Bachelor’s Degree in Computer Science/IT or healthcare related field.
• Hands-on SQL skills.

Benefits

• Flexible policy allowing employees to work from home and/or offices.
• Able and willing to work in 24*7 shifts, after-hours, on-call and/or holidays.