IT Support Specialist - Remote

Overview

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

In Short

• Work in a 24x7 environment in rotational shifts.
• Primarily works in standard office environment or remotely.
• On-call and after hours work during peak times.
• Up to 10% travel may be required.
• Strong understanding of troubleshooting Windows and Windows based applications.
• Support and troubleshoot network and server issues.
• Experience with ITSM solutions (ServiceNow).
• Entry level understanding of Citrix VDI, Morpheus, and VMware.
• Strong experience with ACD solutions (PureCloud).
• Provide support to end users on various IT solutions.

Requirements

• Very strong understanding of troubleshooting Windows and Windows based applications.
• Strong understanding of monitor, support and troubleshoot network and server issues.
• Strong understanding of Windows Server and Cisco Networking.
• Entry level understanding of Citrix VDI, Morpheus and VMWare.
• Entry level understanding of Active Directory, Microsoft 365, Exchange, Antivirus, Phishing and Backup solutions.
• Strong experience of working on and supporting ITSM solutions (ServiceNow).
• Strong experience of working on and supporting ACD solutions (PureCloud).
• Ability to work in a 24x7 environment in rotational shifts.
• Ability to work on-call and after hours during peak times.
• Up to 10% travel may be required.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to support healthcare technology solutions.
• Flexible working arrangements including remote work.
• Professional development opportunities.
• Collaborative team culture.