Remote Otter LogoRemoteOtter

Process Engineer - Remote

Posted 39 weeks ago
All others
Full Time
Worldwide

Overview

The objective of this mission is to manage services and partners of connected services.

In Short

  • Support different Service Product Owners.
  • Establish service contracts (SLA).
  • Define non-functional requirements for application services (NFR).
  • Implement monitoring for application services/partners.
  • Set up alerting for application services/partners.
  • Establish reporting for application services/partners.
  • Define escalation chain for incident resolution.
  • Create and track symptom-cause-action (SCA).
  • Define operational support processes (incident/problem/change management).
  • Define ticketing tools for partner follow-up.

Requirements

  • Bac+5 in Computer Science.
  • 1 to 3 years of experience.
  • Proficiency in Confluence.
  • Knowledge of Microsoft Office and Teams.
  • Familiarity with ITIL methodology.

Benefits

  • Opportunity to work in a leading engineering and technology consulting firm.
  • Engagement in various industries including automotive, IT, and telecommunications.
  • Professional development opportunities.
  • Dynamic work environment.
ALTEN logo

ALTEN

ALTEN DELIVERY CENTER MOROCCO, a subsidiary of a global leader in engineering and technology consulting, was established in 2008 and operates in several Moroccan cities including Fez, Rabat, Tetouan, and Casablanca. With a workforce of over 2,300 consultants, ALTEN Morocco aims to expand to 3,100 consultants by the end of 2024, making it a significant player in the professional integration of engineers. The company supports industry leaders in their development strategies across various sectors such as automotive, rail, IT, R&D, and Telecom & Media. Employees at ALTEN Morocco benefit from diverse career paths, training programs, and regular events that promote well-being and performance.

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