Chinese-Mandarin Customer Service Specialist - Remote

Overview

Alphanumeric is hiring a Chinese-Mandarin speaking Customer Helpdesk Analyst to work supporting one of the biggest Pharma companies in the world. This role is crucial for providing essential technical and operational support that directly impacts patient care and global health initiatives.

In Short

• Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes.
• Troubleshoot and resolve common issues; escalate complex cases when needed.
• Manage user accounts and access across multiple platforms.
• Ensure timely, accurate case handling and maintain high service standards.
• Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations.

Requirements

• Fluent in English and Chinese-Mandarin (written and spoken).
• Strong communication and customer service skills with empathy and clarity.
• Ability to multitask under pressure and maintain attention to detail.
• Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred.
• Comfortable with technology and quick to learn new systems.

Benefits

• Fully remote position, from wherever you want in India.
• Permanent contract with flexible working hours.
• Internet allowance and private health insurance.
• Full training provided and dozens of E-Learning courses available.