Chinese-Mandarin Customer Service Specialist - Remote

Overview

Alphanumeric is hiring a Chinese-Mandarin speaking Customer Helpdesk Analyst to support a leading Pharma company, focusing on customer service and operational support that impacts patient care.

In Short

• Deliver Level 1 support via phone, email, and ticketing.
• Troubleshoot and resolve common issues.
• Manage user accounts and access across platforms.
• Ensure timely and accurate case handling.
• Act as a subject matter expert for clinical systems.

Requirements

• Fluent in English and Chinese-Mandarin.
• Strong communication and customer service skills.
• Ability to multitask under pressure.
• Previous helpdesk experience is a plus.
• Comfortable with technology and quick to learn new systems.

Benefits

• Fully remote position.
• Permanent contract.
• Flexible working hours.
• Internet allowance.
• Private health insurance.
• Full training provided.