Customer Services Executive (Live Chat) - Remote

Overview

Alpha Iota BPO is seeking a dedicated and dynamic Customer Services Executive who is passionate about delivering exceptional customer experiences. In this role, you will serve as a vital point of contact for our customers, addressing their inquiries and resolving issues effectively. As a key member of our customer service team, you will play an integral role in maintaining our reputation for excellence while ensuring customer satisfaction.

In Short

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints by identifying the issue and implementing a suitable solution.
• Maintain a thorough understanding of company products and services to effectively assist customers.
• Document and maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Collaborate with team members to improve customer service practices and processes.
• Provide feedback and insights to management about customer needs and potential areas for improvement.

Requirements

• Strong communication skills.
• Ability to solve problems effectively.
• Experience in customer service roles.
• Familiarity with company products and services.
• Ability to document and maintain accurate records.

Benefits

• Collaborative and positive work environment.
• Opportunities for career development.
• Recognition for your efforts and contributions.