Claims Manager - Auto - Remote

Overview

The Auto Claims team at Allstate is seeking a Claims Manager to lead a national team of Auto Claim Advisors. This role involves providing operational leadership, analyzing performance metrics, and improving customer service and employee engagement.

In Short

• Manage a national team of Auto Claim Advisors.
• Support Regional Directors in achieving performance objectives.
• Provide detailed analysis to improve financial performance.
• Develop employees through coaching and feedback.
• Implement optimal organization design and alignment of roles.
• Enhance customer service and efficiency through continuous improvement.
• Ensure performance plans are in place for all direct reports.
• Participate in Talent Pool Assessments.
• Minimum 5-7 years of Auto Claim experience required.
• Strong negotiation and conflict resolution skills needed.

Requirements

• 5-7 years of Auto Claim experience.
• 3 years of management experience.
• Completion of CIP designation preferred.
• Level 3 NB adjuster's license required.
• Advanced MS Office skills, especially in Excel and Tableau.
• Knowledge of legal and regulatory requirements.
• Understanding of Claims Best Practices.
• Experience with Continuous Improvement methodologies.
• Strong management systems knowledge.
• Ability to handle complex issues and negotiations.

Benefits

• Flexible work environment.
• Opportunity for career development.
• Inclusive and diverse workplace.
• Recognition for innovative thinking.
• Ability to impact the future for the greater good.