Customer Success Manager - Remote

Overview

Allego’s curious and self-driven Customer Success Managers have a direct impact on Allego’s growth. As a CSM, you are ultimately responsible for the high touch, complete post-sales services lifecycle of a portfolio of Allego customers. You will handle implementation of brand new customers, and through your partnership, guide those customers to expand usage and drive adoption. You celebrate your customers’ success as if it is your own!

In Short

• Working with a portfolio of customers will who range in industry and size to manage their initial and ongoing success; from onboarding and implementation through training and use case expansion
• Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI
• Partnering with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal
• Acting as the product expert, customer advocate, and liaison between your customers and Allego’s Product Management team to translate business requirements into product enhancements
• Executing monthly proactive outreach to clients in order to review usage, opportunities for use case expansion and assess overall level of satisfaction
• Handling customer references, case studies and testimonials for your customer

Requirements

• Proven experience in customer success or account management
• Strong communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Experience in a consultative role
• Familiarity with CRM software

Benefits

• Competitive salary
• Health and wellness benefits
• Opportunities for professional development
• Collaborative work environment