Customer Service Representative (Bone Health Consultant) - Remote

Overview

This role offers an opportunity to make a difference in people's lives by providing support to customers concerned about their bone health. As a Customer Service Representative, you will engage with customers, listen to their needs, and help them understand our products and services.

In Short

• Act as a knowledge base for customer inquiries regarding products and bone health.
• Provide support through various mediums including email and phone.
• Process orders and returns efficiently.
• Help customers interpret their DEXA bone scan results.
• Maintain accurate records of customer interactions.
• Work flexible hours, typically from 9am to 5pm PST.
• Participate in a supportive and collaborative team environment.
• Enjoy opportunities for professional development.
• Engage in team-building activities.
• Contribute to a heart-centered company culture.

Requirements

• Solid background in customer service.
• Passion for natural health.
• Strong organizational skills.
• Ability to build rapport with customers.
• Willingness to accept and learn from feedback.
• Critical and creative thinking abilities.
• Excellent multitasking skills.
• Flexibility to adapt to scheduling needs.
• Desire to make a positive impact in people's lives.
• Commitment to continuous improvement.

Benefits

• $52,000 starting salary with rapid increase potential.
• A generous healthcare package.
• Monthly team events and activities.
• Flexible Stat Holidays.
• Remote team building opportunities.
• Ongoing professional development and training.
• A supportive and fun company culture.
• Opportunities for career advancement.
• Work with a friendly and dedicated team.
• Contribute to a meaningful mission in natural health.