Field Service Bus Technician - Remote

Overview

The Field Service Bus Technician role is crucial in providing hands-on supervision and support for vehicle repairs, ensuring exceptional customer service in a dynamic work environment.

In Short

• Provide after sales support to customers with ADL products.
• Supervise and support warranty repairs and campaign modifications.
• Coordinate repairs with other engineers and contractors.
• Identify and report reliability and performance issues.
• Communicate repair progress to customers.
• Complete work records and timesheets for warranty repairs.
• Provide technical training to customer maintenance staff.
• Diagnose and assist in repairing mechanical and electrical faults.
• Work as part of a team while following safety policies.
• Ensure customer satisfaction by returning vehicles promptly to service.

Requirements

• Background in vehicle repair with a minimum of 5 years experience.
• Detailed knowledge of ADL products and procedures.
• Certified and licensed mechanic.
• High level of electrical knowledge and strong fault diagnostic capabilities.
• Full valid driving license, ideally with a current PCV or commercial license.
• Good computer literacy for diagnostic equipment.
• Ability to communicate effectively with customers and colleagues.
• Understanding of modern diesel engines and electrical systems.
• Self-motivated and disciplined with excellent planning skills.
• Prepared to work overtime and out of hours as required.

Benefits

• Generous salary package.
• 40 hour working week with flexible options.
• Ongoing employee development and tuition subsidies.
• Annual leave entitlement increases with tenure.