Field Service Bus Technician - Remote

Overview

The Field Service Bus Technician plays a crucial role in providing exceptional customer service and ensuring efficient vehicle repairs, working in various environments including customer workshops and on-site at customer premises.

In Short

• Provide after-sales support for ADL products.
• Supervise and support warranty repairs and modifications.
• Coordinate repairs with other engineers and suppliers.
• Identify and report reliability and maintenance issues.
• Communicate repair progress to customers.
• Complete work records for warranty repairs.
• Provide technical training to customer maintenance staff.
• Diagnose and assist in repairs of mechanical and electrical faults.
• Ensure customer satisfaction by returning vehicles to service promptly.
• Work as part of a team following safety policies.

Requirements

• Background in vehicle repair.
• Detailed knowledge of ADL products and procedures.
• Minimum 5 years’ experience with low emission buses.
• Strong communicative skills.
• High level of electrical knowledge and fault diagnostic skills.
• Full valid driving license; PCV or Commercial Driving License preferred.
• Good computer literacy for diagnostic equipment.
• Self-motivated and able to communicate effectively.
• Understanding of modern diesel engines and electrical systems.
• Must have own tools and be multi-skilled in repairs.

Benefits

• Generous salary package.
• Flexible working options for work/life balance.
• Ongoing employee development and training.
• Annual leave entitlement increasing with tenure.
• 401(k) plan with company match.