Field Service Technician - Remote

Overview

The safe, proper, and efficient installation, commissioning and/or service of Somic machinery at customer’s facility and in-house, ensuring overall customer satisfaction. Ensures cooperation and information flow between departments such as Sales and Engineering.

In Short

• Troubleshooting of mechatronics, electrical controls and mechanical
• Setting and fine tuning of the parameters regarding customer arrangements and blank specifications
• Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine.
• Provide detailed documentation, including daily reports and weekly service reports.
• Complete preventive maintenance, maintenance, and repair work at the customer locations
• Serve as Project Manager and Tech Support while on-site during installations
• Competent and consistent communication with customers on-site
• Administrative tasks, per checklist and documentation
• Training customer personnel on-site
• Installation and set-up of SOMIC equipment

Requirements

• Ensures customer satisfaction of all services provided
• Complete equipment performance analysis and recommendations for improvements
• Safe working habits in all facets of the job.
• Professional representative of SOMIC with current and potential customers
• Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering.
• Required travel 75%-90%

Benefits

• Competitive salary
• Health benefits
• Travel opportunities
• Training and development
• Flexible work environment