Technical Support Engineer - PACS - Remote

Overview

AlemHealth is seeking a Technical Support Engineer to provide exceptional support to customers in Southeast Asia, ensuring effective use of our medical technology solutions.

In Short

• Troubleshoot and resolve customer technical inquiries.
• Collaborate with biomed engineers and senior staff.
• Use tools like Notion, Slack, and Jira for communication.
• Conduct meetings with sales executives for customer satisfaction.
• Manage escalated technical issues effectively.
• Stay updated with product changes and specifications.
• Document problems and solutions in a service database.
• Assist with R&D by running tests and simulations.
• Travel to user sites for training and issue resolution.

Requirements

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience in clinical imaging technology or hospital IT.
• Knowledge of DICOM, TCP/IP, Linux, and imaging modalities.

Benefits

• Opportunity for career growth in a high-tech startup.
• Work in a collaborative and innovative environment.
• Gain experience in the medical technology field.