Remote Otter LogoRemoteOtter

Telephony Administrator - Remote

Posted 7 weeks ago
All others
Full Time
USA

Overview

The Telephony Administrator will provide critical day-to-day support in maintaining and optimizing our contact center systems, with a focus on Five9 and outbound dialer functionality.

In Short

  • Build, configure, and maintain outbound dialer campaigns in Five9.
  • Support implementation of call strategies across voice, SMS, and email channels.
  • Monitor campaign performance and KPIs daily.
  • Handle technical troubleshooting related to call routing and agent-level issues.
  • Execute and maintain call masking and spam mitigation protocols.
  • Assist with number registration and DNC compliance.
  • Coordinate with Workforce Management and QA.
  • Document configurations and call flows.
  • Provide basic admin support across telephony systems.
  • Participate in testing and QA of new dialer campaigns.

Requirements

  • Bachelor’s Degree or equivalent experience.
  • 5+ years of experience supporting CCaaS platforms.
  • Strong troubleshooting skills for telephony systems.
  • Familiarity with outbound dialing logic and IVR functionality.
  • Understanding of TCPA and caller ID branding best practices.
  • Comfortable working with cross-functional teams.
  • Experience in a compliance-driven contact center environment.

Benefits

  • Opportunity to work with advanced telephony systems.
  • Collaboration with cross-functional teams.
  • Hands-on experience in campaign management.
  • Supportive work environment focused on compliance.
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Aledade

Aledade is a healthcare technology company focused on empowering independent primary care practices to thrive in value-based care. By providing innovative tools and support, Aledade helps these practices improve patient outcomes, enhance operational efficiency, and achieve financial sustainability. The company is dedicated to transforming the healthcare landscape by fostering collaboration and leveraging data analytics to drive better health management.

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