Practice Support Specialist - Remote

Overview

Join Aledade's mission to transform healthcare delivery as a Practice Support Specialist, where your technical expertise directly empowers medical practices to provide better patient care. In this role, you'll serve as the go-to problem solver for complex technical challenges, becoming a trusted expert that healthcare providers rely on when they need solutions that work.

In Short

• Assist customers with chat issues that are beyond analyst scope.
• Troubleshoot tickets that require in-depth technical assistance.
• Handle multiple support issues simultaneously.
• Escalate issues to the next level support to reduce resolution times.
• Determine correct diagnosis (root cause of issues) and correctional procedures.
• Troubleshoot or administer troubleshoot of connectivity issues that require assistance from Foundation team: SFTP and VPN connection issues.
• Triage vendor reported issues.
• Escalate issues to interface vendors.
• Own and execute tasks that are part of a project in an initiative with supervision and direction from the initiative owner.

Requirements

• Minimum of four year’s experience in troubleshooting Application issues in healthcare settings.
• Demonstrate competency in HL7 SIU and/or ADT, HIPAA X12 837, or CCDA.
• Experience using SQL.
• Experience working with SFTP and VPN connectivity.
• Demonstrate ability in time management, self task prioritization, proactive approach in resolving issues, attention to details.
• Demonstrate excellent problem solving skills.
• Demonstrate ability to communicate with stakeholders in clear and concise manner.
• Bachelor Degree in Health Informatics, Information Technology, or related fields, 4+ years experience in interoperability field.

Benefits

• Work remotely from anywhere within the US.