Staff Technical Account Manager - ADMS - Remote

Overview

As a Staff Technical Account Manager, you will be instrumental in driving customer success and fostering growth throughout the post-sales lifecycle, focusing on digital solutions and customer advocacy.

In Short

• Drive customer success and growth in the post-sales customer lifecycle.
• Provide training, professional services, and technical support.
• Manage account operations for Premier Support and Escalated accounts.
• Develop action plans to accelerate issue resolution.
• Maintain customer communication and advocate for successful implementation.
• Contribute to strategy and policy development within the department.
• Utilize technical expertise for data analysis to support recommendations.
• Lead small projects or support contracts as needed.
• Work across different time zones and respond to contacts outside normal hours.
• Foster a culture of continuous improvement and best practices.

Requirements

• Bachelor in Electrical Engineering/Computer Science.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Established project management skills.
• Technical experience with GEV ADMS Series 6 PowerOn Advantage.
• Experience in IT software support.
• Ability to document, plan, market, and execute programs.
• Ability to influence others and build consensus.
• Willingness to work across different time zones.
• Experience leading programs/projects.

Benefits

• Opportunity to work in a remote position.
• Be part of a mission-driven organization addressing climate change.
• Collaborate with a diverse team across the globe.
• Continuous learning and professional development opportunities.
• Competitive compensation and benefits package.