Senior Product Marketing Manager, Customer - Remote

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

In Short

• Own customer storytelling with a strategic mindset of a product marketer.
• Identify compelling AI use cases and create demo-led content.
• Conduct deep-dive customer interviews to understand workflows and challenges.
• Lead demo sessions with customers and recreate them as working demos.
• Write focused stories detailing problems and AI-powered solutions.
• Produce demo videos and handle basic editing and scripting.
• Use AI tools to accelerate content creation.
• Manage a customer story database and maintain a searchable library.
• Collaborate with cross-functional teams to support campaigns.
• Support customer validation for AR/PR efforts.

Requirements

• 5+ years in product marketing or technical content at B2B SaaS companies.
• Exceptional storytelling and writing skills for technical/business audiences.
• Daily AI tool user with examples of accelerated work.
• Strong customer relationship skills and ability to extract stories.
• Autonomous operator with strong pipeline management skills.
• Technical aptitude for learning platforms quickly.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity for restricted stock units and incentive compensation.
• Diverse and inclusive workplace environment.
• Remote work flexibility.
• Access to continuous learning and development opportunities.