Senior Manager of Developer Support Engineering - Remote

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

In Short

• Lead and manage a team of support engineers.
• Oversee and troubleshoot high-priority customer escalations.
• Identify recurring technical issues and work with product and engineering teams.
• Develop and optimize support workflows.
• Collaborate closely with product and engineering teams.
• Foster a culture of continuous learning and improvement.
• Use data to track team performance and customer trends.
• Engage with customers directly to troubleshoot complex issues.

Requirements

• 5+ years of experience in developer support or similar role.
• Deep understanding of APIs and web technologies.
• Empathy-driven approach to problem-solving.
• Critical thinking about scaling support processes.
• Experience improving documentation and workflows.
• Data-driven decision-making skills.

Benefits

• Comprehensive benefits package.
• Opportunity to receive restricted stock units.
• Incentive compensation may be included.