Remote Otter LogoRemoteOtter

Senior Manager of Developer Support Engineering - Remote

Posted 5 weeks ago
Customer Service
Full Time
USA
$154,800 - $219,300/year

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

In Short

  • Lead and manage a team of support engineers.
  • Oversee and troubleshoot high-priority customer escalations.
  • Identify recurring technical issues and work with product and engineering teams.
  • Develop and optimize support workflows.
  • Collaborate closely with product and engineering teams.
  • Foster a culture of continuous learning and improvement.
  • Use data to track team performance and customer trends.
  • Engage with customers directly to troubleshoot complex issues.

Requirements

  • 5+ years of experience in developer support or similar role.
  • Deep understanding of APIs and web technologies.
  • Empathy-driven approach to problem-solving.
  • Critical thinking about scaling support processes.
  • Experience improving documentation and workflows.
  • Data-driven decision-making skills.

Benefits

  • Comprehensive benefits package.
  • Opportunity to receive restricted stock units.
  • Incentive compensation may be included.
Airtable logo

Airtable

Airtable is a forward-thinking company dedicated to creating user-friendly and high-performing marketing websites that cater to a diverse range of users and partners in marketing and design. With a strong emphasis on collaboration and innovation, Airtable empowers its engineering team to take ownership of projects, driving solutions that enhance the user experience. The company values diversity and inclusivity, striving to create a workplace where individuals from various backgrounds can thrive and contribute to the company's mission.

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