Senior Manager, Development Support Engineering - Remote

Overview

The Senior Manager, Development Support Engineering, plays a critical leadership role in ensuring the success of CloudBees customers by leading a team of highly skilled Development Support Engineers (DSEs). This position is ideal for a proactive, customer-focused leader with deep technical expertise in DevOps technologies and a passion for empowering teams to deliver exceptional support.

In Short

• Manage a team of Development Support Engineers.
• Drive operational excellence and customer satisfaction.
• Foster a culture of collaboration and continuous learning.
• Oversee daily operations and issue resolution.
• Serve as a customer advocate within the organization.
• Align team goals with company mission.
• Monitor team performance metrics.
• Develop strategies for internal tools and automation.
• Conduct performance reviews and set measurable goals.
• Promote knowledge sharing and documentation.

Requirements

• 7+ years in technical support or engineering.
• 5+ years in a leadership role.
• Experience with Case Management systems.
• Familiarity with DevOps tools and concepts.
• Strong problem-solving and communication skills.
• Background in Linux system administration.
• Willingness to participate in on-call rotation.
• Experience with Jira, Google Workspace, and GitHub.
• Ability to manage a distributed team.
• Fluency in English (written and verbal).

Benefits

• Generous paid time off.
• Commitment to diversity and inclusion.
• Opportunities for professional growth.
• Supportive work environment.
• Focus on employee well-being.