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Senior Manager, Development Support Engineering - Remote

Posted 7 weeks ago
DevOps / Sysadmin
Full Time
USA

Overview

The Senior Manager, Development Support Engineering, plays a critical leadership role in ensuring the success of CloudBees customers by leading a team of highly skilled Development Support Engineers (DSEs). This position is ideal for a proactive, customer-focused leader with deep technical expertise in DevOps technologies and a passion for empowering teams to deliver exceptional support.

In Short

  • Manage a team of Development Support Engineers.
  • Drive operational excellence and customer satisfaction.
  • Foster a culture of collaboration and continuous learning.
  • Oversee daily operations and issue resolution.
  • Serve as a customer advocate within the organization.
  • Align team goals with company mission.
  • Monitor team performance metrics.
  • Develop strategies for internal tools and automation.
  • Conduct performance reviews and set measurable goals.
  • Promote knowledge sharing and documentation.

Requirements

  • 7+ years in technical support or engineering.
  • 5+ years in a leadership role.
  • Experience with Case Management systems.
  • Familiarity with DevOps tools and concepts.
  • Strong problem-solving and communication skills.
  • Background in Linux system administration.
  • Willingness to participate in on-call rotation.
  • Experience with Jira, Google Workspace, and GitHub.
  • Ability to manage a distributed team.
  • Fluency in English (written and verbal).

Benefits

  • Generous paid time off.
  • Commitment to diversity and inclusion.
  • Opportunities for professional growth.
  • Supportive work environment.
  • Focus on employee well-being.
CloudBees logo

CloudBees

CloudBees Inc is a leading provider of software delivery solutions that empower enterprises to deliver scalable, compliant, and secure software. The company acts as a strategic partner in cloud transformation, enhancing the developer experience throughout the software development lifecycle. With a focus on DevSecOps, CloudBees supports organizations in their journey towards efficient software delivery, whether through on-premise solutions like Jenkins or cloud-based services. Committed to diversity and innovation, CloudBees believes that a diverse workforce strengthens its ability to serve customers and drive creative problem-solving.

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