Senior Staff Software Engineer, Community Support Engineering - Remote

Overview

This position is for a Senior Staff Software Engineer within the Community Support Engineering team at Airbnb, focusing on building intelligent, AI-augmented systems for global support.

In Short

• Lead complex projects and guide long-term technical strategy.
• Collaborate with cross-functional leaders.
• Build resilient systems that operate globally at scale.
• Design scalable AI workflow orchestration.
• Modernize the Delivery Management Console.
• Establish shared data foundations for AI/ML solutions.
• Deliver next-generation matching capabilities for customer support.
• Drive architectural reviews and contribute to design decisions.
• Uplevel engineering quality through mentorship and reviews.
• Shape best practices across the organization.

Requirements

• 12+ years of software engineering experience.
• 5+ years as a Tech Lead or Architect.
• Experience with large-scale, distributed systems.
• Strong coding background in Java.
• Deep understanding of cloud infrastructure (AWS preferred).
• Experience with CRM platforms is a plus.
• Passion for mentoring and sharing knowledge.
• Excellent communication and collaboration skills.

Benefits

• Competitive salary and potential bonus.
• Equity options.
• Comprehensive benefits package.
• Employee Travel Credits.
• Opportunities for professional growth and development.