Staff Software Engineer, Community Support Platform - Remote

Overview

The Staff Software Engineer will lead backend initiatives for the Community Support Platform at Airbnb, enhancing the experience for hosts and guests through innovative technology solutions.

In Short

• Join the Community Support Platform team at Airbnb.
• Develop tools for Community Support ambassadors.
• Work on projects like Resolution Center experiences and agent tools.
• Lead backend initiatives for the Core Service Experience team.
• Drive technical strategy for Integrated Knowledge Management.
• Collaborate with cross-functional teams including engineering and data science.
• Mentor engineers and influence quality initiatives.
• Utilize machine learning to improve customer issue resolution.
• Work in a remote eligible position within the USA.
• Contribute to a diverse and inclusive work environment.

Requirements

• 9+ years of backend software development experience.
• Strong proficiency in a major backend programming language.
• Experience delivering backend solutions collaboratively.
• Knowledge of architectural patterns for large-scale systems.
• Ability to make data-driven decisions and communicate effectively.
• Passion for creating robust solutions and interest in data systems.
• Bachelor's degree in Computer Science or related field.

Benefits

• Competitive salary range of $204,000 - $259,000 USD/year.
• Eligibility for bonus, equity, and benefits.
• Employee Travel Credits.
• Commitment to diversity and inclusion.
• Flexible remote work options.