Platform Manager, Provisioning & Access Management - Remote

Overview

The Platform Manager will lead the strategy, roadmap, and execution of Airbnb's Provisioning Platform, ensuring that the global workforce has seamless and secure access to necessary tools and systems.

In Short

• Champion the mission to align support agents' needs with Airbnb's goals.
• Evolve provisioning technology for scalability and operational efficiency.
• Drive innovation in provisioning and access management platform.
• Empower teams with tools to enhance service quality.
• Collaborate with engineering and operations for project success.
• Analyze data to measure tool impact and identify optimizations.
• Review and adjust the product roadmap based on feedback.
• Foster a culture of value for support agents.
• Engage in stakeholder meetings for alignment on launches.
• Shadow users to gather feedback for tooling improvements.

Requirements

• 5+ years of product management experience in relevant fields.
• Proven ability to deliver scalable platform capabilities.
• Strong collaboration skills in cross-functional settings.
• Expertise in executing multi-stakeholder initiatives.
• Detail-oriented with individual contributor capabilities.
• Strong analytical and problem-solving skills.
• Proactive and results-oriented mindset.
• Familiarity with agile methodologies.
• Passion for Airbnb's mission and values.

Benefits

• Competitive salary range between $177,000 - $208,000 USD.
• Potential for bonuses and equity.
• Comprehensive benefits package.
• Employee Travel Credits.
• Flexible work arrangements with remote eligibility.
• Commitment to diversity and inclusion in the workplace.
• Opportunities for professional development.
• Supportive work culture that values employee input.
• Access to innovative projects and technology.
• Dynamic and collaborative work environment.