Manager, Knowledge Management - Remote

Overview

As a KM manager at Airbnb, you will lead a group of content professionals responsible for capturing, curating, and codifying information, ensuring that both human and virtual agents have the necessary information readily available.

In Short

• Lead a team of content professionals in knowledge management.
• Foster a culture of creativity, innovation, and collaboration.
• Collaborate with cross-functional teams on content strategy.
• Coach and mentor team members to enhance their skills.
• Oversee processes to ensure content accuracy and effectiveness.
• Act as a primary contact for urgent content-related issues.
• Work within a remote-eligible framework, requiring US or Canada residency.
• Manage content lifecycle and tooling for optimal performance.
• Engage in continuous improvement initiatives.
• Travel may be required up to 10% of the time.

Requirements

• 10+ years in content and knowledge management.
• 4+ years of leadership experience in content teams.
• Understanding of digital and knowledge management trends.
• Familiarity with content management systems and project management tools.
• Experience with Taxonomy and Information Architecture concepts.
• Desirable experience in customer service or operations teams.
• Agile training or experience is a plus.
• Strong communication and organizational skills.
• Ability to inspire innovation and drive results.
• Commitment to inclusion and diversity in the workplace.

Benefits

• Competitive salary range of $160,000 - $200,000 USD.
• Eligible for bonus, equity, and employee travel credits.
• Comprehensive benefits package.
• Opportunities for professional development.
• Inclusive work environment fostering diversity.