ITSM ServiceNow Process Analyst - Remote

Overview

The ITSM Process Analyst is responsible for supporting and maintaining IT Service Management (ITSM) processes under the guidance of the ITSM Process Owner, ensuring adherence to best practices.

In Short

• Document and maintain existing ITSM processes.
• Assist in implementing and standardizing ITSM processes using ServiceNow.
• Monitor process performance through KPIs and reporting.
• Maintain process documentation and support guides.
• Facilitate workshops and training sessions for ITSM process adoption.
• Provide support for audits and compliance checks.

Requirements

• Bachelor’s degree in information technology or related field.
• 3+ years of experience in ITSM process support.
• Familiarity with ITIL frameworks and certifications.
• Experience using ServiceNow ITSM modules.
• Strong analytical and problem-solving skills.
• Ability to work with cross-functional teams.
• Knowledge of process improvement methodologies.
• Experience supporting change management initiatives.
• Data analysis and reporting skills.

Benefits

• Opportunity to work in a dynamic environment.
• Professional development and training opportunities.
• Collaborative team culture.
• Exposure to various ITSM processes.