Remote Otter LogoRemoteOtter

Customer Success Manager - Documentation - Remote

Posted Yesterday
Customer Service
Full Time
Mexico
$2,000 - $3,000/month

Overview

The Customer Success Manager - Documentation will work closely with customers to ensure they maximize the value of the platform, bridging AI-generated suggestions with high-quality content.

In Short

  • Lead onboarding for customers, configuring documentation pipelines.
  • Review and refine AI output for clarity and accuracy.
  • Coach customers on documentation workflows.
  • Drive adoption through usage analysis and health checks.
  • Act as the voice of the customer for product feedback.
  • Build community by sharing tips and success stories.

Requirements

  • 4-6 years in technical writing or customer success in software.
  • Experience with Markdown, Git, and CI/CD.
  • Knowledge of APIs/SDKs and developer tools.
  • Comfort with AI-assisted content creation.
  • Excellent written English skills.
  • Self-starter with a focus on outcomes.

Benefits

  • Remote work flexibility.
  • Opportunity to work closely with founders.
  • Equity compensation.
Agent logo

Agent

Agent is a technology leader specializing in next-generation networking, cloud services, and IT infrastructure solutions. The company is dedicated to driving digital transformation for businesses across various sectors, helping them optimize their IT capabilities, enhance cybersecurity, and adopt innovative technologies that promote growth. With a commitment to delivering tailored, cutting-edge solutions, Agent aligns its services with clients' strategic goals to ensure their long-term success.

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