Manager, Customer Support Enablement - Remote

Overview

We’re looking for a Manager, Customer Support Enablement to join the AgencyAnalytics team! AgencyAnalytics helps digital marketing agencies grow by simplifying client reporting and empowering them through automation. Our team is fast-moving, collaborative, and passionate about building tools that make our customers’ lives easier, and we’re just getting started.

In Short

• Own and scale all Support enablement content across our Knowledge Base, LMS, and webinar programs.
• Define the strategy for our Knowledge Base to ensure customers can self-serve quickly and confidently.
• Partner with the People team to design training programs that accelerate onboarding and drive continuous learning.
• Collaborate with Product Marketing to develop engaging webinars that boost customer adoption and product understanding.
• Explore and implement AI and automation tools that streamline content creation and improve relevance.
• Build and maintain clear style guides that ensure consistent, on-brand communication across all channels.
• Mentor and grow a small team, ensuring high-quality output and cross-functional collaboration.
• Analyze engagement and performance data to continually improve content and outcomes.

Requirements

• 5+ years in Enablement, GTM, or a similar role creating and managing educational content for customers or internal teams.
• Proven experience developing content strategies that support customer success and team enablement.
• Strong leadership and stakeholder management skills, with experience in mentoring and developing others.
• Excellent writing and editing abilities, with a knack for tailoring content to different audiences and formats.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• A data-driven mindset and experience turning insights into actionable improvements.
• Curiosity about emerging content trends and the responsible use of AI to scale enablement.

Benefits

• Experience in a Customer Support environment and familiarity with support workflows.
• Hands-on experience managing an LMS, building onboarding paths, or developing training programs.