Client Support Specialist - Life Insurance - Remote

Overview

As a Client Support Specialist at Afficiency, you will join a dynamic support team to assist with life insurance sales, providing excellent customer service and technical support to brokers and agents across the United States.

In Short

• Join a rapidly growing Insurtech startup.
• Support life insurance sales through client inquiries.
• Work remotely while engaging with clients and partners.
• Handle technical questions and application processes.
• Build relationships with brokers and agents.
• Manage and resolve inbound support requests.
• Identify and address knowledge gaps in processes.
• Collaborate with the development team on product launches.
• Utilize strong communication and problem-solving skills.
• Contribute to a supportive and fast-growing team environment.

Requirements

• Minimum 1 year of client support experience.
• Must have life insurance experience.
• Ability to handle high volumes of chat and email.
• Strong time management and prioritization skills.
• Excellent writing and communication abilities.
• Ability to work in a fast-paced environment.
• Self-starter mentality and problem-solving skills.
• Experience with live chat support preferred.
• Grit and determination to succeed.
• Willingness to learn and grow within the company.

Benefits

• Fully remote work environment.
• Competitive salary with equity options.
• Robust health, dental, and vision benefits.
• 401k matching contributions.
• Generous PTO policy.
• Stipend for work-from-home equipment.
• Supportive startup culture with growth opportunities.
• Opportunity to impact lives through insurance solutions.
• Environment for skill development and career acceleration.
• Join a fantastic team committed to excellence.