Client Support Specialist - Life Insurance - Remote

Overview

Afficiency is a rapidly growing Insurtech company whose mission is to provide life insurance to everyone via both our proprietary platform and in collaboration with our carrier and distribution partners. Located in NYC, we design and deliver life insurance products that can be purchased in an entirely digital environment for both the agents and their customers. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence.

In Short

• Join a dynamic support team in a rapidly growing Insurtech company.
• Support life insurance sales through agents and their carriers across the United States.
• Respond to and resolve inquiries from partners, clients, and technical issues.
• Must have a self-starter mentality and customer service experience.
• Work remotely while managing inbound support requests.
• Address agent escalations and maintain strong business relationships.
• Identify knowledge gaps and improve processes within the department.
• Support the development team in launching new insurance products.
• Full-time position with a competitive salary and benefits.
• Opportunity for career development and making an impact.

Requirements

• Must have Life Insurance Experience.
• Minimum 1 year of client support experience.
• Ability to multi-task and manage high chat volume.
• Strong time management and prioritization skills.
• Excellent writing and communication abilities.
• Ability to work in a fast-paced environment.
• Empathetic approach to customer service.
• Problem-solving skills and resilience.
• Experience with live chat support.
• Ability to provide prompt and accurate customer service.

Benefits

• Fully remote work.
• Competitive salary with equity options.
• Robust health, dental, and vision benefits.
• 401k matching contributions.
• Generous PTO policy.
• Provided work-from-home equipment.
• Supportive and fast-growing company culture.
• Opportunity for career development and learning.
• Impact the lives of millions of consumers.