Health Advocate - Call Coordinator - Remote

Overview

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors and improve health outcomes for the Medicare population.

In Short

• Handle inbound and outbound calls to members and providers.
• Assist members with healthcare visits, screenings, and medication refills.
• Deliver empathetic and professional member experiences.
• Educate members on health decisions.
• Document conversations accurately in health records.
• Meet business metrics and goals.
• Work independently and handle pressure effectively.
• Utilize critical thinking and multitasking skills.
• Maintain a reliable high-speed internet connection.
• Preferred bilingual candidates and healthcare experience.

Requirements

• Professional communication and active listening skills.
• High computer literacy and troubleshooting ability.
• Experience in a call center or healthcare setting.
• Knowledge of HEDIS screening measures.
• High School Diploma or G.E.D. required.
• 2+ years of call center experience preferred.
• Medical certification is a plus.
• Ability to adapt to a fast-paced environment.
• Desire to meet members' needs.
• Experience with behavior change is preferred.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs and counseling.
• Paid time off and flexible work schedules.
• Tuition assistance and family leave options.
• Retiree medical access.
• Colleague assistance programs.
• Financial coaching available.
• Comprehensive benefits based on eligibility.