Health Advocate - Call Coordinator - Remote

Overview

As a Health Advocate - Call Coordinator at CVS Health, you will monitor calls and cases to ensure customer satisfaction while adhering to compliance and confidentiality standards.

In Short

• Monitor calls and maintain accurate records of customer interactions.
• Perform outbound calls for information gathering and issue resolution.
• Ensure compliance with HIPAA and confidentiality policies.
• Organize training sessions for internal staff.
• Provide administrative support for the Shipping Department.
• Document all customer correspondence and maintain confidential records.
• Communicate effectively with various departments.
• Handle requests for amended reports and data entry errors.
• Assist with various clerical duties as assigned.
• Work full-time with a commitment to customer care.

Requirements

• 1+ years of Administrative Assistant experience required.
• 1+ years of Microsoft Office experience required.
• 2+ years as an Administrative Assistant preferred.
• Previous Distribution Center experience preferred.
• High School diploma or equivalent preferred but not required.
• Ability to lift 30 pounds.

Benefits

• Affordable medical plan options.
• 401(k) plan with matching contributions.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Comprehensive benefits for employees and families.