Health Advocate - Call Coordinator, Healthy Outcomes Team - Remote

Overview

As a Health Advocate - Call Coordinator, you will monitor calls and cases in the Service Center to ensure customer satisfaction, maintain accurate records, and provide administrative support while adhering to compliance standards.

In Short

• Monitor calls and cases for customer satisfaction
• Maintain accurate records of customer interactions
• Perform outbound calls for information gathering
• Handle requests for amended reports and data entry errors
• Ensure compliance with HIPAA and confidentiality policies
• Communicate effectively with various departments
• Organize training sessions for internal staff
• Provide administrative support for the Shipping Department
• Document customer correspondence
• Flexibility to perform other related duties as assigned

Requirements

• 1+ years of Administrative Assistant experience
• 1+ years of Microsoft Office experience
• 2+ years as an Administrative Assistant preferred
• Previous Distribution Center experience preferred
• Ability to lift 30 pounds
• High School diploma or equivalent preferred but not required

Benefits

• Affordable medical plan options
• 401(k) plan with matching contributions
• Employee stock purchase plan
• No-cost wellness programs
• Paid time off and flexible work schedules
• Tuition assistance and family leave
• Confidential counseling and financial coaching
• Retiree medical access
• Comprehensive mix of pay and benefits
• Commitment to employee wellness