A1A Customer Service Supervisor - Remote

Overview

The A1A Customer Service Supervisor at CVS Health oversees functions in the local service center, ensuring high levels of customer access and satisfaction while supervising a team of professionals handling inbound calls.

In Short

• Supervise a team handling customer service functions.
• Implement procedures for customer satisfaction.
• Participate in nightly and weekend rotations.
• Identify and resolve operational issues.
• Manage inbound call operations from members.
• Lead and inspire team members to achieve results.
• Minimum of 3 years of customer-facing experience required.
• Strong communication and analytical skills needed.
• High School Diploma or G.E.D required.
• Position eligible for bonuses and incentives.

Requirements

• 3 years of experience managing an operations team preferred.
• Strong verbal and written communication skills.
• Creative presentation design capabilities.
• Ability to think strategically and drive results.
• Strong analytical skills for performance gap analysis.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs available.
• Flexible work schedules and paid time off.
• Tuition assistance and financial coaching available.