Senior Manager of Site Reliability Engineering - Remote

Overview

ADT is seeking a passionate and experienced Senior Manager of Site Reliability Engineering (SRE) to lead and grow our SRE team. You will be a critical leader in ensuring the reliability, performance, and scalability of our product platform and services, directly impacting customer experience and business success. This role requires a blend of technical expertise, leadership skills, and a deep understanding of SRE principles and practices.

In Short

• Build, mentor, and grow a high-performing SRE team, fostering a culture of collaboration, innovation, and ownership.
• Develop and implement a comprehensive SRE strategy aligned with business objectives and engineering roadmaps.
• Define and maintain service level objectives (SLOs), service level indicators (SLIs), and service level agreements (SLAs) for critical systems.
• Drive the adoption of automation and self-healing systems primarily running in GCP and AWS cloud platforms.
• Lead the implementation of robust monitoring, alerting, and observability solutions like Dynatrace or Datadog to proactively identify and resolve issues.
• Champion a data-driven approach to reliability, leveraging metrics and analytics to drive improvements.
• Develop and maintain incident management processes and playbooks.
• Lead incident response efforts for critical service outages, ensuring timely resolution and effective communication.
• Partner closely with development, operations, security, and product teams to ensure reliability is integrated throughout the software development lifecycle.

Requirements

• Four (4) year degree or equivalent experience.
• 8+ years of experience in Site Reliability Engineering, DevOps, or related operations roles.
• 3+ years of experience in a management or leadership role, leading and building SRE teams.
• Proficiency in scripting languages (Python, Bash, Go, etc.) and automation tools (Ansible, Terraform, Chef, Puppet).
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog, New Relic, etc.).
• Familiarity with CI/CD pipelines and DevOps practices.
• Knowledge of networking, security, and database technologies.
• Experience with containerization and orchestration technologies (Docker, Kubernetes).

Benefits

• The salary range for this role is $140,800 – $211,200 and is based on experience and qualifications.
• Certain roles are eligible for annual bonus and may include equity.
• Access to healthcare benefits, a 401(k) plan and company match.
• Short-term and long-term disability coverage, life insurance, wellbeing benefits.
• Paid time off, accruing up to 120 hours in the first year.
• Accrual rate increases after the first year.
• 6 paid holidays.