Customer Service Monitoring Representative - Remote

Overview

The Customer Service Monitoring Representative plays a crucial role in monitoring and dispatching authorities for alarm signals, ensuring the safety of residential and small business customers.

In Short

• Monitor and dispatch authorities for alarm signals.
• Handle incoming alarm calls and verify alarm activity.
• Document alarm handling procedures accurately.
• Provide alarm reset instructions and troubleshooting.
• Work in a collaborative environment with customers and coworkers.
• Receive inbound calls related to alarm inquiries.

Requirements

• High school diploma or equivalent required.
• Minimum of six months of customer service experience.
• Ability to be licensed in multiple states.
• Technical aptitude and problem-solving skills.

Benefits

• Comprehensive benefits package including healthcare and 401(k).
• Paid time off and holiday pay.
• Shift-differential pay for higher call volumes.
• Opportunities for promotion and skill development.