Sales Support Representative (Diabetes) - Remote

Overview

The Sales Support Representative at AdaptHealth plays a crucial role in ensuring patient orders are fulfilled and that customers receive the necessary education and support regarding medical equipment.

In Short

• Responsible for fulfilling patient orders and ensuring documentation accuracy.
• Trains patients and caregivers on equipment usage.
• Informs patients about their rights and satisfaction surveys.
• Discusses insurance coverage and arranges payment responsibilities.
• Processes payments and obtains necessary signatures.
• Collects required medical documentation for referrals.
• Promotes referral volume and assists sales team with orientations.
• Maintains knowledge of electronic medical records systems.
• Adheres to safety and confidentiality procedures.
• Performs additional duties as assigned.

Requirements

• High school diploma or equivalent required.
• Bilingual required.
• Two years of experience in healthcare or customer service preferred.
• Experience in HME, Diabetic, or Wound Supply preferred.
• Valid driver’s license required.

Benefits

• Opportunity to make a significant impact on patients' lives.
• Work in a supportive team environment.
• Gain experience in the medical equipment field.