Advanced Care Specialist - Remote

Overview

The Advanced Care Specialist at AdaptHealth plays a crucial role in guiding patients through their healthcare journey, ensuring exceptional patient experiences through effective communication and support.

In Short

• Guide patients using a patient-centered approach.
• Respond to patients' needs effectively.
• Communicate professionally with customers.
• Make recommendations for equipment to improve care.
• Troubleshoot equipment issues over the phone.
• Document patient interactions and order details.
• Identify trends to improve efficiency and cost savings.
• Support team activities and assist co-workers.
• Participate in training and mentoring.
• Escalate patient concerns as necessary.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related fields.
• Two years of experience required for senior level.
• Experience in Medicare certified environments is preferred.

Benefits

• Opportunity to make a positive impact on patients' lives.
• Collaborative work environment.
• Continuous learning and development opportunities.
• Support for achieving departmental goals.
• Equal opportunity employer.