Advanced Care Specialist - Remote

Overview

The Advanced Care Specialist at AdaptHealth is responsible for guiding patients through their services using a patient-centered approach, ensuring exceptional customer experiences and positively impacting health outcomes.

In Short

• Guide patients through AdaptHealth services.
• Respond to patient needs with effective communication.
• Send letters to patients when contact cannot be made.
• Answer emails regarding patient needs in a timely manner.
• Troubleshoot equipment problems over the phone.
• Verify delivery information for orders.
• Document patient interactions and requests.
• Identify trends to improve efficiency.
• Participate in team activities and assist in training.
• Escalate patient concerns to supervisors.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer services.
• Two years of experience required for senior level.
• Experience in Medicare certified environments is a plus.

Benefits

• Equal opportunity employer.
• Supportive work environment.
• Opportunities for professional development.