Customer Care Specialist I (Seafarers) - Remote

Overview

The Customer Care Specialist I (Seafarers) is responsible for providing administrative support and exceptional customer service to all Acuity team members on medical examination or drug screening programs.

In Short

• Coordinate employment-related examinations.
• Provide exceptional customer service to team members.
• Utilize software for scheduling and tracking examinations.
• Interact with examinees and network providers daily.
• Maintain compliance with HIPAA standards.
• Process inbound and outbound communications.
• Handle routine customer inquiries and escalate as needed.
• Participate in safety meetings and training.
• Assist with administrative duties as required.
• Work in a typical office environment.

Requirements

• High School Diploma or equivalent.
• Customer service experience.
• Proficiency in MS Office Suite and database software.
• High level of organization and attention to detail.
• Good written and oral communication skills.
• Ability to pass a background check and drug screen.
• Flexible schedule to accommodate work requirements.
• 1 year of office experience preferred.
• Experience with medical terminology preferred.
• Call center experience preferred.

Benefits

• Equal opportunity employer.
• Global career opportunities.
• Support for safety and wellness initiatives.
• Training and development opportunities.
• Engagement in compliance with regulations and standards.