21784007836 - Senior Amazon Account Manager - US CPG Brands Required - Remote

Overview

The role involves managing customer support and brand health across various online sales platforms, ensuring customer satisfaction and optimizing sales performance.

In Short

• Identify and resolve customer questions and concerns daily.
• Manage low-star customer reviews and feedback.
• Handle customer refunds and replacements.
• Update and maintain sales performance trackers.
• Conduct daily account health checks.
• Submit product compliance on sales channels.
• Perform keyword research and listing optimization.
• Propose discounts and promotions based on inventory.
• Analyze sales, return rates, and negative reviews.
• Coordinate with partner agencies for unified plans.

Requirements

• Experience in customer support management.
• Familiarity with online marketplaces (Amazon, eBay, etc.).
• Strong analytical skills for sales performance tracking.
• Knowledge of keyword research tools (e.g., Helium 10).
• Ability to optimize product listings.
• Experience in handling customer feedback and complaints.
• Strong communication skills.
• Ability to work collaboratively with teams.
• Proficiency in data analysis.
• Organizational skills for managing multiple tasks.

Benefits

• Opportunity to work remotely.
• Engagement with diverse online marketplaces.
• Professional growth in customer service and sales management.
• Collaboration with partner agencies.
• Dynamic work environment.