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Sr. Manager, Customer Support Platforms & Analytics - Remote

Posted 27 weeks ago
Customer Service
Full Time
United States
$165,000 - $180,000/year

Overview

Acorns is seeking a Sr. Manager for Customer Support Platforms and Analytics to lead a team focused on enhancing customer support through innovative tools and analytics.

In Short

  • Lead a team to improve customer support systems and analytics.
  • Define and monitor success metrics for support operations.
  • Develop dashboards for key performance indicators.
  • Collaborate with cross-functional teams to enhance support processes.

Requirements

  • 10+ years in Customer Support or related fields.
  • Experience with CRM systems and support tools.
  • Strong analytical and communication skills.
  • 2+ years of people management experience.

Benefits

  • Competitive salary and stock options.
  • Comprehensive benefits package.
  • Flexible work hours and remote options.
  • 401k match and wellness resources.
Acorns logo

Acorns

Acorns is a pioneering financial technology company dedicated to empowering everyday consumers to save and invest for the long term. With a mission to look after the financial best interests of the up-and-coming, Acorns has become the largest subscription service in U.S. consumer finance, serving over 10 million customers who have invested more than $15 billion, primarily through micro-investing. The company offers automated investing in diversified portfolios, retirement products, and a bank account designed to help users spend less and invest more. Acorns fosters a diverse community of team members and customers, encouraging creativity and challenging conventional thinking to deliver financial wellness for families at every life stage.

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