Senior Account Manager - Remote

Overview

The Senior Account Manager at Accurate Background plays a crucial role in enhancing the background screening experience for clients, focusing on revenue growth and client satisfaction.

In Short

• Responsible for revenue growth and client satisfaction.
• Maintain regular contact with clients as the key point of contact.
• Expert knowledge of product offerings and introduce new products.
• Involved in formal submissions to win new business deals.
• Gather feedback and success stories to maximize platform value.
• Troubleshoot issues related to the Accurate platform.
• Support clients in user management setup.
• Monitor accounts for trends and up-sell opportunities.
• Provide industry best practices for client success.
• Prepare annual performance reviews and account plans.

Requirements

• Knowledge or experience in employment background screening.
• Experience with SaaS platforms.
• 2+ years in Account Management in HR-related industry preferred.
• Proficient in Word, Excel, and PowerPoint.
• Strong decision-making and problem-solving skills.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Team player with relationship building skills.
• Commitment to customer service excellence.
• Results-driven with a can-do attitude.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with a diverse client base.
• Professional development opportunities.
• Flexible working arrangements.
• Supportive team culture.