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Senior Account Manager - Remote

Posted 5 weeks ago

Overview

The Senior Account Manager at Accurate Background plays a crucial role in enhancing the background screening experience for clients, focusing on revenue growth and client satisfaction.

In Short

  • Responsible for revenue growth and client satisfaction.
  • Maintain regular contact with clients as the key point of contact.
  • Expert knowledge of product offerings and introduce new products.
  • Involved in formal submissions to win new business deals.
  • Gather feedback and success stories to maximize platform value.
  • Troubleshoot issues related to the Accurate platform.
  • Support clients in user management setup.
  • Monitor accounts for trends and up-sell opportunities.
  • Provide industry best practices for client success.
  • Prepare annual performance reviews and account plans.

Requirements

  • Knowledge or experience in employment background screening.
  • Experience with SaaS platforms.
  • 2+ years in Account Management in HR-related industry preferred.
  • Proficient in Word, Excel, and PowerPoint.
  • Strong decision-making and problem-solving skills.
  • Excellent organizational and time management skills.
  • Strong written and verbal communication skills.
  • Team player with relationship building skills.
  • Commitment to customer service excellence.
  • Results-driven with a can-do attitude.

Benefits

  • Opportunity to work in a dynamic environment.
  • Engagement with a diverse client base.
  • Professional development opportunities.
  • Flexible working arrangements.
  • Supportive team culture.

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