Collections Agent - Remote

Overview

Above Lending is a next-generation financial services company dedicated to simplifying the lending process and helping borrowers achieve financial well-being through competitive rates and personalized support.

In Short

• Manage and resolve early-stage delinquent accounts.
• Excellent communication skills required.
• Negotiate repayment plans with clients.
• Document all interactions accurately.
• Conduct skip tracing for hard-to-reach customers.
• Monitor compliance with payment plans.
• Collaborate with internal departments to resolve issues.
• Maintain knowledge of company policies and regulations.
• Provide exceptional customer service.
• Participate in team meetings and training sessions.

Requirements

• High school diploma or equivalent; higher education preferred.
• Minimum 2 years experience in collections or account resolution.
• Strong understanding of financial products and regulations.
• Excellent verbal and written communication skills.
• Proficient in negotiation and conflict resolution.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office and CRM software.
• High integrity and commitment to confidentiality.
• Ability to work independently and in a team.

Benefits

• Employer contributions for health, dental, and vision.
• Generous PTO and paid holidays.
• Paid parental leave.
• 401(k) matching program.