Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager for the ApartmentIQ product, you'll play a pivotal role in driving customer relationships that promote growth and retention.

In Short

• Proactively manage a portfolio of Enterprise & large mid-market customers.
• Identify and work cross-functionally to remediate clients at risk.
• Develop and build strong relationships with key customer stakeholders.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Provide a high level of actionable insight and data analysis to your customers.
• Meet with top accounts in person twice per year as part of attending a trade show or a separate trip.
• Provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
• Identify and close opportunities for growth.
• Demonstrate an increasing level of knowledge and comprehension of Rentable products.
• Accurately document and update client records, notes, and interactions (Salesforce, Asana, etc).

Requirements

• Extensive experience in a client-facing / account management role (5+ years).
• Business savvy with a consultative, problem-solving approach.
• Proven track record of success with a verifiable history of exceeding customer success goals.
• Experience with Salesforce (or similar CRM systems).
• Proven ability to work in a fast-paced, team-centered work environment.
• Prior experience in SaaS, multifamily, or PropTech.
• Technical aptitude and ability to identify alternative solutions to customer issues.
• Ability to handle multiple, critical, high-priority issues with a sense of urgency.
• Proficiency with Google Suite Products.
• Excellent communication skills – verbal, written, and interpersonal with strong active listening skills.

Benefits

• 100% remote workplace.
• Competitive Compensation.
• Flexible Time Off.
• Medical, Dental, and Vision Insurance.
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program.
• 401k Program.