Professional Services Consultant, Self-Serve (US East) - Remote

Overview

As an Associate Professional Services Consultant on our Professional Services Team, you will be instrumental in supporting our Self-Serve customers during the post-sales technical deployment of Abnormal Security products. In this role, drawing upon your knowledge with enterprise mail flow and email security-related workstreams, you will lead our customers' initial post sales experience, ensuring their successful implementation of the platform. This role calls for a combination of strong technical skills, effective communication, and cross-functional collaboration to ensure smooth and successful implementations. This position is ideal for a technically proficient professional, especially one with experience in the SaaS industry, who thrives in a dynamic, fast-paced environment.

In Short

• Oversee the deployment of Abnormal Security products for Self-Serve customers.
• Address configuration or setup issues during implementation.
• Guide customers on best practices for leveraging the platform.
• Proactively assess risks and potential blockers.
• Coordinate with Sales, Product, Engineering, and Support teams.
• Keep customers and internal stakeholders informed of project status.
• Uphold Abnormal's quality standards.
• Enhance the Professional Services Customer Satisfaction Program.
• Skilled in deploying and managing SaaS products.
• Excellent written and verbal communication skills.

Requirements

• 3+ years in technical support or Professional Services consulting.
• Understanding of networking basics and security protocols.
• Knowledge of API use and integration processes.
• Strong technical analysis skills.
• Capable of handling multiple projects and meeting deadlines.
• Proactive in identifying risks and escalating issues.
• Excellent communication skills for non-technical customers.
• Skilled in building rapport with customers.
• Commitment to accuracy and quality.
• Embraces a high-growth technology environment.

Benefits

• Eligible for a bonus and restricted stock units (RSUs).
• Comprehensive benefits package.
• Opportunities for professional growth.
• Dynamic and fast-paced work environment.
• Supportive team culture.