Manager, Customer Success Manager - Mid-Market - Remote

Overview

The Manager of Customer Success - Mid Market will play a critical role in driving customer adoption, retention, and expansion across our Mid Market customer base globally. This individual will have a dual focus on strategic account management and technical product expertise, ensuring that our team of Customer Success Managers (CSMs) and Renewal Managers (RMs) deliver exceptional, proactive service to customers at all levels of engagement.

In Short

• Lead and mentor a team of Customer Success Managers.
• Focus on customer retention and expansion strategies.
• Manage mid market or enterprise accounts.
• Provide hands-on product expertise in AI-driven email security solutions.
• Serve as a key point of escalation for customer issues.
• Design and implement customer success plans.
• Strong analytical skills to translate data insights into actions.
• Excellent communication and interpersonal skills.
• Ability to travel based on customer needs.
• Experience in a fast-paced technology environment.

Requirements

• Minimum 4 years of experience in customer success management leadership.
• Strong background in SaaS, preferably in cybersecurity.
• Proven track record of managing remote teams.
• Deep understanding of account management principles.
• Ability to engage with stakeholders at all levels.
• Strong leadership and team-building skills.
• Willingness to operate in a dynamic environment.
• Experience in developing use cases/solutions.
• Ability to inspire and guide teams.
• Fluency in multiple languages is a plus.

Benefits

• Eligible for bonuses and restricted stock units (RSUs).
• Comprehensive benefits package.
• Individual compensation packages based on skills and experience.
• Access to a variety of perks.
• Focus on employee satisfaction and growth.