Customer Success Manager, Digital (US East) - Remote

Overview

As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers.

In Short

• Act as the primary interface between the customer and internal teams.
• Set clear expectations internally and externally.
• Use quantifiable data to determine churn risk.
• Gather customer feedback for product enhancements.
• Manage a large portfolio of customers.
• Proactively monitor customer usage patterns.
• Partner with internal teams to ensure customer satisfaction.
• Educate customers on product features.
• Coordinate internal actions to address customer concerns.
• Maintain understanding of product and roadmap.

Requirements

• 2+ years experience in a CSM capacity.
• 3+ years experience in enterprise SaaS product support.
• Strong written and verbal communication skills.
• Experience with case management systems and CRMs.
• Bachelor's degree in relevant fields or equivalent experience.

Benefits

• Eligible for bonuses and restricted stock units (RSUs).
• Comprehensive benefits package.
• Opportunities for professional growth.
• Flexible work environment.
• Supportive team culture.