IT Service Desk Specialist - Third Shift - Remote

Overview

The IT Service Desk Specialist role at Abercrombie & Fitch involves providing technical support to associates across various business functions in a customer-oriented environment.

In Short

• Provide Tier 1 technical support for software and hardware troubleshooting.
• Engage with associates through phone, email, chat, and remote communication.
• Document incidents and resolutions within the incident management system.
• Fulfill hardware and software requests.
• Provide coaching and guidance to store associates.
• Perform end-user training on supported applications.
• Work within a team environment.
• Support retail operations and troubleshoot problems.
• Requires excellent customer service skills.
• Must be adaptable and eager to learn.

Requirements

• Bachelor’s degree in IT or related field.
• Strong customer service skills.
• Dependable and reliable work ethic.
• Effective communication skills.
• Technical and analytical skills are required.
• Familiarity with operating systems and software applications.
• Ability to maintain confidentiality.
• Experience with mobile device hardware and operating systems.
• Ability to work overnight and weekends.
• Must complete four weeks of onsite training in Columbus, OH.

Benefits

• Incentive bonus program.
• Medical, dental, and vision insurance.
• Paid parental and adoption leave.
• Flexible spending accounts.
• Access to mental health and wellness app.
• Paid time off and volunteer days.
• Merchandise discount on all brands.
• Opportunities for career advancement.
• Work from anywhere on designated days.
• Access to Associate Resource Groups.