IT Service Desk Specialist - 2nd Shift - Remote

Overview

This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting for a talented IT Specialist to join our team of energetic and compassionate professionals. You will report to the Manager of IT and assist with defining infrastructure strategy and deployment of new systems. You will be responsible for managing workstations, answering queries on technical issues, troubleshooting, working with vendors where needed, and offering advice to our users to resolve their issues. This is a newly created role to help support IntellaTriage’s growth and improve technical support.

In Short

• This is a 2nd Shift Position
• We are a 24x7x365 business, and after-hours on-call rotational support is required.
• Training period will be onsite and the Hybrid opportunity after training.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs

Requirements

• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Perform the IT portion of new employee training & onboard
• Purchase, configure, deploy and ship Endpoint devices.

Benefits

• Opportunity to work in a rapidly growing, patient-focused business
• Supportive team environment
• Hybrid work opportunity after training